Terms of Service

Effective 6 October 2026 · Version 3.1

Spock is operated by Seleya Labs Inc., a Delaware corporation (file number 10004407) (“Seleya”, “we”). Mailing address: 1111B S Governors Ave STE 56751, Dover, DE 19904, USA. Contact: support@spock.chat.

These Terms are the agreement for using Spock: the workspace, agents, tools, integrations, channels and APIs (the “Service”). You accept them when you create an account or sign an order that refers to them. If you accept for an organisation, you confirm you have authority to bind it.

1. What the agreement includes

The agreement is these Terms, your plan or order, and, where we process personal information for you, the Data Processing Agreement (DPA). The Privacy Policy explains how we handle information for our own purposes, and the Trust Center summarises where data goes.

If they conflict: the DPA governs the processing of personal information; an order governs the commercial terms it sets out; these Terms govern everything else.

Enterprise customers have a signed agreement and sign the DPA directly with Seleya. In South Africa, our wholly owned subsidiary TTL Technologies (Pty) Ltd sells and invoices Enterprise subscriptions. TTL is responsible for its own agreement with the customer; Seleya is responsible for the platform and the DPA.

2. Accounts

Keep your account details accurate and your credentials secure, and tell us promptly about suspected unauthorised access. You must be 18 or older. Organisation administrators control their workspace’s members, sharing, connected accounts and agent instructions.

3. Your content

“Customer Content” is everything you or your users submit to or create in Spock: prompts, conversations, files, connected-source data, memory, agent work and outputs.

You keep your rights in your content. You give us only the rights we need to provide, secure and support the Service for you. You are responsible for having the rights and lawful basis to use the information and sources you bring.

We transfer to you any rights we have in outputs generated for you. Outputs may not be unique and may not be protected by copyright. Seleya and its licensors keep all rights in the platform and technology.

We may use product feedback you choose to give us. That never covers your Customer Content.

4. How Spock processes your content

Spock routes work between Seleya’s own AI models and third-party models, and uses other providers for search, page reading, hosted computers, payments and notifications. Your content is stored in Europe and processed by AI models in the United States. Our team works in South Africa and can access production systems to provide, support and secure the Service. The DPA lists every provider, where it operates and what it keeps.

Services you connect under your own accounts (for example Microsoft 365 or Google Workspace) follow their own terms. Agents act through them on your instructions, and can change records there. Anyone with a public share link can see what it shares.

5. No training on your content

Seleya will not use Customer Content to train, fine-tune or develop any AI model, and will not allow its providers to do so. This is a core commitment. The only exception is a model you ask us in writing to train or tune on your own content, used only for you. Indexing, retrieval and memory used only to serve you are not training. If we break it, the DPA lets you end the agreement immediately and get back all fees paid in the previous 12 months.

6. Using AI responsibly

AI output can be wrong, incomplete or biased. Check facts, figures and sources before you rely on or publish it. It does not replace professional medical, legal, financial or other advice.

Agents and automations can keep working while you are away. Set their scope and connected accounts with care, and use approval controls where they are offered.

You must not use Spock to:

infringe anyone’s privacy, confidentiality, intellectual property or other rights;
create unlawful material or malware, impersonate people, send spam, or attack or disrupt any service;
get around access controls or usage limits, misuse computing resources, or resell access without our agreement;
carry out unlawful surveillance or profiling, or make decisions with legal or similarly significant effects on people without the safeguards and human review the law requires;
process special personal information or children’s information without a lawful basis and the safeguards the law requires;
break the rules of a messaging channel you connect.

Good-faith security research is welcome under the disclosure rules. Report unlawful content or rights infringements to support@spock.chat.

7. Fees, renewal and cancellation

The price, currency, tax, billing interval and what is included are shown before you buy. Usage is subject to the limits of your plan.

Subscriptions renew automatically for the same interval unless you cancel. You can cancel a self-service subscription at any time, effective at the end of the current billing period, in billing settings or by emailing support@spock.chat. Deleting your account is separate from cancelling billing: when closing a paid account, ask us to confirm both. Enterprise term and renewal follow your signed agreement.

We will give at least 30 days’ notice of a price increase or a reduction in what your plan includes. It takes effect from your next renewal, and you may cancel before then. A fixed price you have agreed with us is honoured for its period. Fees for a period already supplied are not refundable, except under section 10, the DPA, a written agreement or the law.

8. Confidentiality, security and support

Each party will protect the other’s confidential information with reasonable care, use it only for this agreement, and share it only with people who need it and are bound to keep it confidential. This does not cover information that is public, already known, independently developed or lawfully received from someone else. If the law compels disclosure, the disclosing party will limit it and, where allowed, tell the other first.

We keep the security measures and incident duties in the DPA. Support is by email at support@spock.chat. Guaranteed response times, availability targets and credits apply only if your agreement sets them out.

9. Liability

We provide the Service with reasonable skill and care. Beyond the commitments in this agreement, we do not promise it will suit every purpose, never be interrupted, or always give accurate AI output.

For business customers, to the extent the law allows:

Neither party is liable for indirect or consequential loss, or loss of profit or revenue. Reasonable costs of restoring affected content, investigating a breach and making required notifications are recoverable.
Each party’s total liability is limited to the fees paid or payable for the Service in the 12 months before the event.
For Seleya’s breach of the DPA or data protection law, the limit is the greater of those fees and USD 500,000.
None of these limits apply to fraud, wilful misconduct, liability the law does not allow to be limited, or fees that are due.

A business customer will indemnify Seleya against third-party claims caused by its unlawful content or use, except to the extent Seleya caused the loss. Seleya will tell the customer promptly, let it run the defence, and not settle in a way that admits the customer’s fault without consent. This indemnity is within the liability limit above.

A signed Enterprise agreement may set different limits; if so, those apply. Consumer rights are not affected.

10. Consumer rights

If you use Spock outside your trade or profession, the consumer protections of the law where you live apply and prevail over these Terms.

EU and EEA consumers may withdraw from a new paid subscription within 14 days of buying it. To withdraw, email support@spock.chat, for example: “I withdraw from my Spock subscription bought on [date]. My account email is [email].” We will refund you within 14 days. If you asked us to start the service during the 14 days, we may keep a proportionate amount for the days you used.

South African consumers have the cancellation and cooling-off rights of the Consumer Protection Act and the Electronic Communications and Transactions Act, where they apply.

11. Suspension and ending the agreement

Either party may end the agreement if the other materially breaches it and does not fix the breach within 30 days of notice. We may suspend access immediately where the law requires it, to contain a serious security risk, or where a breach cannot be fixed. We will use the least disruptive measure that works and tell you where we lawfully can.

If we stop offering a paid service, we will refund fees prepaid for the unused period.

When the agreement ends, the DPA’s return and deletion terms apply. Ask for an export before your access ends. Sections 3, 5, 8, 9 and 12 survive.

12. Law, notices and changes

Delaware law governs these Terms, and the state and federal courts in Delaware decide disputes, except where mandatory law or a signed agreement provides otherwise. Either party may seek urgent relief in any competent court, including in South Africa. Consumer rights in section 10 prevail.

Send legal notices to support@spock.chat, with a copy to louis@spock.chat for urgent privacy or security matters. We send notices to your account or order contact.

We will give at least 30 days’ notice of a change to these Terms that is materially against your interests, by email or in the Service, saying what changes and when. If you do not accept it, you may cancel before it takes effect and receive a refund of fees prepaid for the period after. A signed agreement changes only by written agreement. Earlier versions are kept in the legal archive.

Neither party may assign this agreement without the other’s consent, except as part of a restructuring or sale that keeps it in force, with notice. Events beyond a party’s reasonable control excuse delay only while they last, and never excuse payment or security and incident duties. If any part of these Terms is invalid, the rest still applies. Not enforcing a right is not a waiver of it.